Shipping & Returns
SHIPPING POLICY
At Seramor, we understand that receiving your skincare products promptly and in perfect condition is essential to you. That's why we've partnered with leading logistics providers to offer fast, reliable, and environmentally friendly shipping solutions. Our shipping policy is designed to ensure that your order reaches you wherever you are, with options for standard and expedited delivery. We strive to process and ship each order within 1-2 business days, allowing you to embark on your skincare journey without delay. For the convenience of our customers, we also provide tracking information for every order, so you can stay updated on your package's journey from our warehouse to your doorstep.
In alignment with our commitment to sustainability and respect for the environment, we use packaging materials that are recyclable and biodegradable, minimizing our ecological footprint. We offer free standard shipping on orders above a certain value, recognizing the importance of accessibility and affordability in skincare. For international customers, Seramor is excited to bring our products to you with competitive shipping rates and the assurance of handling all customs and import duties for a seamless shopping experience. Our customer service team is always here to assist with any shipping inquiries, ensuring that your experience with Seramor is nothing short of exceptional.
Return & Exchange Policy
At Seramor, your satisfaction is at the core of everything we do. We understand that sometimes a product may not meet your expectations, and we want to ensure that your experience with us is as fulfilling as possible. That's why we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange any product within 10 days of receipt, provided that it is unused, in its original packaging, and in the same condition that you received it. Our aim is to make your return or exchange process smooth and straightforward, allowing you to explore our products with confidence.
To initiate a return or exchange, simply contact our customer service team with your order number and the details of the item you wish to return or exchange. We will provide you with all the necessary information and support to complete the process, including a prepaid shipping label for returns within our region. Once we receive your returned item and inspect it to ensure it meets our return criteria, we will promptly process your refund or exchange. Please note, while we cover the return shipping cost for items within our region, international returns may be subject to shipping charges. At Seramor, we're dedicated to ensuring that every interaction with our products brings you joy and satisfaction, and our return and exchange policy is designed to honor that commitment.